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Frequently Asked Questions

Information accurate as of 6 March 2024.

General Enquiries

Where are your outlets and what are your operating hours?

We have 3 outlets in Singapore — Plaza Singapura, Toa Payoh HDB Hub, and VivoCity. More details at our outlets page

Outlet Hours

Plaza Singapura: 11am – 10pm daily

VivoCity: 11am – 10pm daily

Toa Payoh HDB Hub: 11am – 9.30pm daily

Office Hours 

9am – 5pm (Monday – Friday)

9am – 12pm (Saturday)

Closed on Sunday

Where can I see Secret Recipe Singapore's menu?

You may find our list of food and beverages at our menu page. For ongoing promotions, please check our promotion page and/or social media.

Facebook: Secret Recipe Singapore  |  Instagram: @secretrecipesg

How can I make a reservation?

Kindly call our outlets to make a reservation. We do not take in any reservations on Saturday, Sunday & Public Holidays.

  • Plaza Singapura: 63419909
  • Toa Payoh HDB Hub: 62506523
  • VivoCity: 63769618

Does Secret Recipe Singapore have any membership programs?

No, we no longer have any membership programs. Please check our promotion page and/or social media for any ongoing promotions.

Facebook: Secret Recipe Singapore  |  Instagram: @secretrecipesg

What are your general terms and conditions?

  • All prices listed are subject to GST. 
  • Images are for illustration purposes only. 
  • Goods sold are non-returnable and non-refundable unless due to production fault. Kindly check that your items are in good condition upon delivery or collection; Secret Recipe will not be liable for damage caused after handover of goods.
  • Discounts, offers, promotions, privileges, and vouchers cannot be applicable in conjunction with one another unless otherwise stated.
  • The management reserves the right to amend any of the terms and conditions without prior notice.


How many days do I have to order a cake in advance?

All cake orders need to be placed at least 4 days (excluding day of order, eve and public holiday) before delivery/collection date. Please allow 2 extra days for bigger sizes or 3D cakes. For urgent orders, please call our outlets during operating hours to check for availability and to place your order.

  • Plaza Singapura: 63419909
  • Toa Payoh HDB Hub: 62506523
  • VivoCity: 63769618

How can I order a cake if I need it in less than 4 days?

For urgent orders, please call our outlets during operating hours to check for availability and to place your order. Flavours are subject to availability and same-day delivery fee will apply.

  • Plaza Singapura: 63419909
  • Toa Payoh HDB Hub: 62506523
  • VivoCity: 63769618

Are there any cake customisations available?

Cake Writing

We provide free cake writing on all cakes with smooth surfaces; on cakes with irregular surfaces, we will write it on a plastic sheet that will be placed on the cake. Please write the message (up to 30 characters) in the ‘Cake Writing’ field during checkout. Colour of piping cream will be random.

No writing available for mini cakes.

Icing Picture

Please add Icing Picture to your order and make sure to select the correct size for the cake in the same order. After making payment, kindly email the cropped image to fit the icing picture size suitable for the size of cake you have ordered to with your order number. 

Icing picture size:

Cake Size
Icing Picture Size
Price (before GST)
18cm ⌀
3R and above

We can only accept personal photographs or original drawings without copyright. Any image of licensed cartoon characters or others in breach of copyrights and/or deemed inappropriate will be rejected. 

Why are some cakes not available for preorder online?

Our cakes are made fresh when we have the quality ingredients to produce it, and our outlet staff are best to advise you on availability for preorder. You may call our outlets during operating hours to check for availability and to place your order.

  • Plaza Singapura: 63419909
  • Toa Payoh HDB Hub: 62506523
  • VivoCity: 63769618

How can I order a cake if the online store is too complicated for me?

For deliveries, you may place your order via our Dial-A-Cake hotline during office hours or by calling our outlets during operating hours. For self-collection, you may place your order by calling our outlets, preferably at off-peak timings.

  • Dial-A-Cake Hotline: 62572292
  • Plaza Singapura: 63419909
  • Toa Payoh HDB Hub: 62506523
  • VivoCity: 63769618

Orders will NOT be taken via Facebook Messenger or Instagram Direct Messages.

Can I order a whole cake/brownie sliced?

No, all cakes are delivered whole to maintain its structure and to keep the cake moist. Upon self-collection, you may request from the staff to have your cake sliced at your own risk of damage, and subject to their advice.


Can I collect my online order at Secret Recipe outlets?

Yes, you may opt for self-collection at any of our outlets by selecting ‘Pickup’ as your delivery method at checkout. Self-collection is free of charge. Kindly check your received cake before leaving our outlet to ensure it is in good condition.


What are the delivery charges and restrictions?

❗️ At checkout, please select the corresponding delivery option to avoid order delays.

  • Monday – Saturday: $12 (11am – 3pm/3pm – 5pm), $18 (5pm – 7pm)
  • Sunday & Public Holiday: $18 (12pm – 3pm/2pm – 5pm)
  • Hospitals, CBD office buildings: $18 (11am – 5pm)
  • Marina Bay Sands, Tuas, Benoi Sector & other areas that require pass exchange: $18 (11am – 5pm)
  • Sentosa Island, Jurong Island: $25 (11am – 5pm)
  • Same-day (Mon – Sat): $18 (2pm – 5pm), $22 (5pm – 7pm)
  • Same-day (Sun/PH): $22 (2pm – 5pm)
  • 6R Cakes: $25

Delivery will be made within selected time slots, and may not cater to specific time requests due to other delivery schedules. Please ensure that there will be someone to receive the delivery during your selected time slot.

We offer doorstep deliveries to homes and offices. For deliveries to a hotel or chalet, cakes will be delivered to the reception desk or lobby only; for security reasons, we will not deliver directly to the hotel room or chalet unit. We may refuse deliveries to any restricted areas (e.g. army camps, cargo areas, etc.) at our discretion.

The cake is a gift. Is it possible to not include the invoice with the delivery?

If the cake is intended as a gift, please indicate that in your order during checkout. We will not deliver the invoice with the cake to the recipient, but email it to the sender’s email address. Please make sure the shipping address has the recipient’s information. 

Online Store

What are the steps to order a cake online?

Select the size and quantity of the cake(s) you want to order and add to cart. View your cart to review your selection and proceed to checkout. You may create an account with your email address or Facebook account prior to ordering, or you may simply check out as Guest. Fill in the fields and select your preferred payment method.

How do I know if my online order has been confirmed?

You will receive an order confirmation via email by the next working day. If you have not received the email, kindly alert us at

Can I change or cancel my online order?

Amendments and/or cancellations are not allowed after the order has been confirmed with payment. Under special circumstances, an administrative fee of $10 (before GST) will be charged for each amendment to cover third-party transaction fees and other administrative costs.

What payment methods can I use online?

We accept Visa and MasterCard via PayPal, and bank transfers via PayNow to UEN: 200908575W (Secret Recipe International Pte. Ltd.) for our online orders.

If the transaction does not go through, will my credit card be charged?

Your credit card will not be charged in the event of a failed transaction. There will be an error message and an email notification if the transaction was unsuccessful. Please take note of the error message and notify us at

Cake Information

How big are your cakes?

Please visit our cake information page for details on the dimensions and weights of our cakes. The listed measurements are approximates only and may vary slightly depending on the cake. Some cakes may shrink slightly during and/or after baking due to the nature of the ingredients, but were made using standardised cake pans relative to its size.  

Why are there limited sizes for certain cakes?

The available sizes are set in order to achieve the best quality of the cake that is suitable for production.

How long can the cakes last at room temperature?

Our cakes are prone to soften and melt after more than an hour unrefrigerated. It is recommended to keep our cakes chilled at all times and for at least 2 hours before serving.

The only exception is Moist Chocolate Cake, which is best served at room temperature or warmed (microwave 15 – 20 seconds). 

Which cakes are suitable for longer periods without refrigeration?

Our Moist Chocolate Cake is stable enough to maintain its shape even in room temperature, but not under direct sunlight. It is best served warmed (microwave 15 – 20 seconds) or at room temperature. This makes it a suitable choice for indoor celebrations or functions. Our brownies have similar properties as well. 

How many days can I keep the cake in the refrigerator?

From the day of collection/delivery, our cakes can last up to 3 days in the refrigerator. It is best to keep the cake in an air-tight container to delay dehydration once cut. Chocolate Indulgence is best consumed on the same day.

Which of your cakes do not contain eggs?

Our eggless cakes are Cappuccino Cheese, Oreo Cheese, and Raspberry Cheese. However, they are produced in the same facility as other cakes and may contain traces of eggs and/or other ingredients. The bases also comprise butter and biscuits that may contain eggs or traces of eggs. These cakes are not suitable for staunch lacto-vegetarians, ovo-vegetarians, vegans, or those avoiding allergic reactions.  

Do you have cakes suitable for vegetarians?

Most of our cakes contain butter and eggs, and some contain fish-based gelatin. All cakes are produced in the same facility as other cakes and may contain traces of other ingredients. Our cakes are generally not suitable for staunch vegetarians or those with allergic reactions to certain ingredients.

What is the type of gelatin used in Secret Recipe cakes? Which cakes do not contain gelatin?

We use fish-based gelatin in our cakes containing gelatins. 

Cakes containing gelatin:
Cakes not containing gelatin:
Cream Cakes
  • Cappuccino Cheese
  • Chocolate Brûlée ✴︎
  • Chocolate Strawberry ✴︎
Cheese Cakes
  • Cappuccino Cheese
  • Choc Cheese Berries ✴︎
  • Durian Fromage ✴︎
  • Hokkaido Triple Cheese ✴︎
  • Oreo Cheese
  • Raspberry Cheese
  • Turkish Indulgence ✴︎
  • Yogurt Cheese
Square Cakes
  • Boston Chocolate
  • Classic Tiramisu
  • Red Velvet Supreme
Cream Cakes
  • Absolute Chocolate ✴︎
  • Absolute Durian ✴︎
  • Chocolate Banana
  • Chocolate Chip Walnut
  • Chocolate Fudge
  • Chocolate Indulgence
  • Chocolate Mud
  • Chocolate Odyssey ✴︎
  • Fruitilicious ✴︎
  • Moist Chocolate
  • Ondeh Ondeh ✴︎
  • Premium Black Forest ✴︎
  • Signature Tiramisu
  • The Red Velvet ✴︎
  • White Chocolate Indulgence
  • White Chocolate Macadamia
Cheese Cakes
  • Baked Oreo Cheese
  • Black Forest Cheese ✴︎
  • Blueberry Cheese
  • Chocolate Cheese
  • Cheeze Choc
  • Crème Brûlée Cheese ✴︎
  • Marble Cheese
  • New York Cheese
  • Salted Caramel Macadamia Cheese ✴︎
Square Cakes
  • Chocolat Au Lait
  • Durian Cendol ✴︎

✴︎ Premium Cakes

3D Cakes

Lead time: 4 – 5 days

Available flavours: Moist Chocolate Cake, Plain Butter Cake 

  • Please check with the outlet manager for more details.
  • All pictures shown are for illustration purposes only.
  • 3D Cake designs are subject to slight variations.
  • Colour and choice of toys/decoratives may vary and are subject to availability. 
  • Toys/decoratives will be supplied in separate packaging. 
  • Some toys/decoratives may contain small parts and are not suitable for children under 3 years old. 
  • Additional charge of $20 (before GST) for each display doll.