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Frequently Asked Questions
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How do I shop online?
You have to register for an account, then login to your account and make
a choice of cake by clicking on its picture. Click on "Add to Shopping Cart"
button, enter your collection place and date. Follow the respective instruction
to complete your purchase.
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How do I know my order has been confirmed?
You will receive an order confirmation via email within 48 hours of purchase.
If no order confirmation email has been received, kindly email to
olorders@secretrecipe.com.sg.
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What if the transaction does not go through? Will my credit card been
charged?
You will see an error message and an email notification if the transaction did
not go through. Your credit card will not been charged if the transaction fail.
In this case, you want also wish to take note of the error message and notify us
via email olorders@secretrecipe.com.sg
for investigation purposes.
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Can the SR membership card or SR Diners membership card be used for online
purchase?
No. All online purchases are not valid for membership discounts or any other
in-house promotions.
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What if I need to amend or cancel my online order?
No amendments or cancellations are allowed after the order has been confirmed
unless special circumstances prevail. A SGD5.00 (subject to GST) administrative fee
is payable for each amendment done to the order to recover transaction charges
imposed on payment made via NETS and administrative cost.
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What payment modes are accepted online?
We accept only credit card payments (Visa or Master) on our online orders.
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What if I want to have a customized icing picture on my cake?
You may request it by putting special request in remarks column and make
the payment (SGD15.00 for 18cm or A4 size; SGD20.00 for A3 size - subject to
GST) when you collect the cake at the chosen outlet.
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Do you do delivery service?
Delivery service provided to the following:
- For any orders from 4 Recipe (or total value of SGD200) and above, a delivery
fee of SGD20 is chargeable.
- Within main island of Singapore only. Jurong and Sentosa Islands are not part
of main island Singapore.
- To a SINGLE location only.
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